FAQ

Frequently Asked Questions.

Here you will find answers to the e commerce web design questions asked about our services.

 

How long will it take for my web hosting account to be set up?

Your Hosting account will be setup in the same day when you order our services.

What do I need to sell a product or service online?

We setup your website with everything you need to sell. We build your online store with CMS ecommerce software. You would need product images and a description of your products, content like About us and Terms & Condition document.

How long will it take for my new domain name to become active?

Your new domain will become active in 8-24 hours and will be live.

Why would I Rebuild an eCommerce website?

An online store's appearance, usability, functionality, look and feel, security and credibility convert clients into sales. Outdated code and functionality cause issues - test your site here

Can I buy a domain name, but not buy web hosting?

Domain name registration is free for one year as well as web hosting, you may host the website with your own hosting service provider. We prefer that your host use compatible platform software. Please read our Terms and Conditions for more details.

Will I be able to upload and manage my products on my Store?

Yes, we supply full training and we deliver it on your PC via a remote interface, we skype you and show you how to fully manage your Store.We also make video tutorial how t o upload your products and manage your Store. Watch This Video

What are the advantages of your own e commerce shop?

Expand your business into global market is less expensive.
The cost of marketing and product advertising are 70% cheaper than print and traditional media.
Easy to manage and update product prices and you own the domain and web property
Time saving for both vendor and customer.
An E-commerce is useful in both small and big business.
Mass E-mail information about new product to your customer by using email auto responders.
Marketing and Advertising Cost: With an online eCommerce store you spend less money on advertising and marketing. The preferred method would be, organic search engine traffic, social media traffic and pay-per-click that are cost-effective.
Less Staff: An online store with a automation of check-out, billing, inventory management, payment gateway payments the operational costs is lower and you would need less employees to run your eCommerce business.
No Travel Cost: Customers do not have to travel long distances to reach a physical store as eCommerce allow customers to make their purchase online with a few mouse clicks.

Do you upload my categories and product?

We upload all your Categories and upload your first 30 products with descriptions and images. We show you on your computer screen by an remote interface. Watch This Video.

How do the shopping cart calculate delivery/shipping costs?

Our flat rate shipping calculator is part of the default setting. For more advance shipping we setup an delivery database for different geographical area via postal codes, The shipping calculator automatically list the delivery charge when the client checks out the products.

How do I know when an order has been placed on my Store?

You will receive an email from your website and an email from the payment gateway.

Do I need an SSL Certificate for online transactions?

You don't need an SSL Certificate to accept payments from your website- More about SSL Certificate.

Do I own my e-commerce website can I host it with another hosting company?

We register your domain in your name, you own the domain and the website property and may host your website with another hosting company. We will transfer your website the hosting company and give the access rights to be transferred.

How many email can I have?

You may have up to 5 emails.

What is the difference with webs.co.za and shared hosted online store?

With us you own the domain and the website property, where with an hosted online store service provider you cannot transfer your website property, you need to pay an monthly hosting fee and in most cases share the service providers domain on a secondary level. This is not a good practice for SEO (search engine optimization)

Do I pay an monthly fee?

We don't charge monthly fees, the only fee you pay after the free hosting for the first year would be between R 600.00 - R 900.00 once off for the 2nd years hosting depending how many products you have. Our service include full support.

What is the price of an e-commerce store

The price of an e-commerce shop is between R 4900.00 and R 7000.00.See the price of an ecommerce shop

What does 30 products mean?

For the Basic Online Store you can list up to a maximum of 30 products/merchandise items, you complete a spreadsheet with your Product Title, Product Category, Product Price and Product Description Here is an example: You then send us your product images and rename them with the product title we then upload all the products on the spreadsheet 30 and upload the first 20 product images and show you over skype how to upload the rest of your images.

Do you have one courier company that you work with and that you can recommend?

You deliver the product orders to your customer, the website and payment gateway will alert you via email of an successful order, we allow for a flat rate delivery fee in the shopping cart. Courier's we recommend: https://www.speedservices.co.za/ http://www.aramex.co.za/ http://fastway.co.za/

Are you able to give a stats of how many people viewed each product on my site ? are you able to give me number of visitors per day?

You need to register an account with Google analytics where you can view the stats.

Do I get free hosting

We offer free hosting for the first year

What is your hosting uptime guarantee?

We offer a 99% uptime per year and an additional Cloud service for faster page speed and security

E-commerce site builder vs self owned domain E-commerce store

When it comes down to SEO then a self owned and developed E-commerce store will preform better, also consider that some site builders will charge an monthly fee and you need to host with the company. Make sure you do not own an secondary domain that is linked to the main service provider as this will be extremely difficult to SEO and market your e commerce shop.

What is an Merchant Account?

A Merchant Account is an solution established by a bank which enables a company or individual to route money from credit card sales to an account which holds it before transferring it to the business individuals own account.

Mobile App Development?

Mobile apps are no longer just for big name brands, like Amazon.com. We can converting your eCommerce website to be available on the Google play and Apple iOS store. Learn more about eCommerce Mobile App Development

How to Get an South African Internet Merchant Account?

South Africa’s top four banks (Standard Bank, Nedbank, ABSA and FNB) all offer Internet Merchant Accounts. A merchant can therefore apply for an Internet Merchant Account directly with their bank. Alternatively, a merchant can use a Merchant Services Provider, such as Swift Merchant Services, who can often offer the best merchant rate. Merchant Service Providers are independent organisations that work with multiple banks.

How PayPal work in South Africa

How do i receive money from PayPal?

As an South African citizen you are allowed to open an PayPal account, you are allowed to send money and do transactions but you cannot receive money or payments on your PayPal account.

Why can't I pay in ZAR with PayPal?

One major problem is that your shopping cart will not be able to do any transactions in ZAR, currently ZAR is not one of the currencies that PayPal trade and do automatic transactions and conversions in. PayPal does not offer South African rand (ZAR) is currently not a PayPal currency.

How do I get a PayPal account?

To open a PayPal account visit www.paypal.com. You will need to link a Cheque or Credit card to your PayPal account in order for the account to be verified.More info on PayPal in South Africa

Why do I need to associate my PayPal account on FNB Online Banking?

South African Reserve Bank exchange control regulations require you to withdraw funds in your PayPal account within 30 days of the receipt of funds. Currently FNB bank is the only South African bank that are verified with the South African Reserve Bank. FNB require your verification on their online banking website.

Can I use another international payment gateway as an South African?

We integrate the Payment Gateway into your shopping cart, you have the option of using local or international payment gateways.
International Payment Gateways like authorize.net®, 2CO accept South Africans. PayFast, Setcom, PayU and Monsterpay are local gateways. More info on Payment Gateways in South Africa.

I am not able to get an PayPal account is there an alternative payment gateway?

2Checkout accept South Africans and is an excellent alternative to PayPal, 2CO is an intelligent choice if you want to get rid of PayPal complications. It involves no credit card processing, no statement fee, no third party charges, no monthly fee.

What is the expected growth of online shopping in South Africa for 2016?

The South African market were expected to spend up to R4.6 Bn on online shopping by the end of 2014, This figure will increase by at least 20% per year.

Contact us

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Phone us: 0824440251

Fax: 0866855850

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