According to GeoPoll, which conducted the survey on five African countries including Nigeria, South Africa, Uganda, Kenya and Ghana, said though there have been significant growth in online shopping on the continent, but SSA still don't trust e-commerce sites.
GeoPoll is the world's largest mobile survey platform, with a network of 200 million users in Africa and Asia.
According to the survey, 66 per cent of Nigerians buy items online every few months compared with 60 per cent in South Africa and 45 per cent in Kenya.
The report discovered that many of those who had tried online shopping had only tried it once.
Among the top reasons cited for not frequently using online shopping sites were lack of trust, shipping costs, unsupported payment methods, or because a friend had a bad experience.
The GeoPoll revealed that many complained of unreliability of some sites, poor delivery and the purchase process. Others felt that there is no need for online purchases as the items were readily available at their local store.
The majority of shoppers in Kenya, Nigeria and Uganda paid on delivery for items bought online. However, in South Africa, 50 per cent of shoppers preferred to pay using their debit card and a further 26 per cent use their debit card for online purchases. Cash on delivery in South Africa is also the preferred mode of payment at 20 per cent compared to mobile money.
Already, eCommerce sub-Sector in Nigeria is estimated to worth $10 billion with some 300,000 online orders expected each day. The worth is projected to hit $13 billion by 2018.
Indeed, despite the economic gloom in Nigeria, eCommerce players claimed about 20 per cent growth in traffic at the just concluded 'Black Friday' sales.
The Black Friday, which ran between November 23 to 29, across different eCommerce platforms including Jumia, Konga, Yudala, Spar, Dealdey, Kaymu among others in Nigeria, is usually the Friday after the American Thanksgiving, and it is one of the major shopping days of the year in the United States.
Multiple sources, including a GeoPoll survey, indicate that Nigeria leads South Africa and other sub-Saharan African nations in online purchasing.
The 2018 UNCTAD E-commerce Index Report confirms that Nigeria, South Africa, and Kenya account for more than half of Africa's online shoppers. In terms of both consumers and revenue, Nigeria is Africa's largest business-to-consumer e-commerce market. Sub-Saharan Africa's e-commerce industry is expanding, with more companies entering the market.
E-payment innovations and technical security are expanding, and it is anticipated that the number of online consumers will continue to rise4. Despite the rapid expansion of e-commerce in Sub-Saharan Africa, Nigeria, South Africa, and Kenya continue to dominate the e-commerce landscape.
A recent report by Mustard Insights indicates that Nigeria has the highest percentage growth in online purchasing since the pandemic, at 81%. This indicates that four out of every five Nigerians shop online. In terms of online purchasing, Nigeria leads South Africa and other sub-Saharan African nations. Sub-Saharan Africa's e-commerce industry is expanding, and Nigeria, South Africa, and Kenya continue to dominate the e-commerce landscape.
Source: Full Article By Adeyemi Adepetun